Returning the goods

Conditions for returning goods

If you did not like the size, color or simply changed your mind, you can return the product within 14 days from the day of delivery. Returned goods must be unused, undamaged, and in their original condition - labels not removed or damaged, protective labels not torn off. The goods must be returned in their original packaging and in the same configuration as they were sent to the buyer. If the goods are out of order, have lost their marketable appearance or are returned later than 14 days after the delivery of the goods, we have the right not to accept the goods and not to refund the money to the buyer.

Return process

If you decide to return the product, please contact us by e-mail. email hello@momsbeyou.com . After receiving your request, we will send you a return form, which you must fill out and attach to the product you wish to return. It is also necessary to attach the invoice that you received together with the product to the package. 6A, LT-10105 Vilnius, Lithuania. If you have decided to use the services of postal machines to return goods, you can send the goods you want to return to the following postal machines:
  • Omniva Vilnius IKI Saulėtekio post machine, Saulėtekio st. 43, Vilnius 77748
  • Omniva Vilnius VIADA Saulėtekios post machine, Nemenčinės pl. 5, Vilnius 88826
  • LP Express Vilniaus Maxima mail machine, Nemenčinės pl. 33, Vilnius
  • LP Express Vilniaus IKI Saulėtekio post machine, Saulėtekio st. 43, Vilnius

IMPORTANT . The return service is paid, the return costs are paid by the buyer. The buyer is responsible for shipping the item they want to return. If the product does not reach us, we will not be able to refund the buyer. After receiving the returned product and if it meets the return conditions, we will refund the money within 3-10 working days.

Product with defects

If you have received a defective item, the wrong item you ordered, or an item damaged in transit, please contact us by email. email: hello@momsbeyou.com . After receiving your letter, we will contact you and agree on the most convenient way for you to return the product, exchange the product or refund the money, and we will cover all the costs of returning and/or exchanging such products.

Do you have any questions? Contact us by email email: hello@momsbeyou.com